Policies
Terms & Conditions
These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between CLOUDG5, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).
By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.
The use of this website or availing of our Services is subject to the following terms of use:
- To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of our Services and the website is solely at your own risk and discretion. You are required to independently assess and ensure that the Services meet your requirements.
- The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.
- You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
- You agree to pay us the charges associated with availing the Services.
- You agree not to use the website and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
- You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.
- You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.
- You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.
- Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
- These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
- All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.
- All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
Last updated: 14-10-2025 17:12:41
Cancellation & Refund Policy
CLOUDG5 believes in helping its customers as far as possible, and has therefore adopted a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- CLOUDG5 does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at their own end. This should be reported within 15 days of receipt of the products. If you feel that the product received is not as shown on the site or not as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The Customer Service Team, after reviewing your complaint, will take an appropriate decision.
- In case of complaints regarding products that come with a manufacturer’s warranty, please refer the issue directly to them.
- In case of any refunds approved by CLOUDG5, it will take 16–30 days for the refund to be processed to the end customer.
Last updated: 14-10-2025 17:14:01
Privacy Policy
At CLOUDG5, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: such as your name, email address, phone number, billing/shipping address, and payment details when you register or make a purchase.
- Usage Data: including your IP address, browser type, operating system, and pages you visit on our site.
- Cookies and Tracking: We use cookies to enhance your browsing experience, analyze site traffic, and improve our services.
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders and payments.
- Provide customer support and respond to your inquiries.
- Send important updates, offers, and promotional communications (if you’ve opted in).
- Improve our website, services, and user experience.
- Comply with legal and regulatory obligations.
3. Data Protection and Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All sensitive information, such as payment details, is transmitted over secure (SSL) connections.
4. Sharing of Information
We do not sell, rent, or trade your personal data. We may share your information only with trusted third parties who assist in delivering our services, such as logistics partners or payment processors, bound by confidentiality agreements.
5. Your Rights
You have the right to:
- Access and request a copy of your personal data we hold.
- Request correction or deletion of inaccurate information.
- Withdraw consent for marketing communications at any time.
6. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us through the details provided on our website’s contact page.
Last updated: 14-10-2025
Shipping & Delivery Policy
At CLOUDG5, we strive to ensure timely and secure delivery of all products ordered through our website. The following policy outlines our shipping and delivery practices.
1. Order Processing
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods and Timelines
- We ship through reliable courier partners to ensure safe and timely delivery.
- Delivery time typically ranges between 5–10 business days depending on your location and product availability.
- In case of unforeseen delays (e.g., due to natural calamities, strikes, or logistics issues), customers will be notified promptly.
3. Shipping Charges
- Shipping charges, if applicable, are displayed at checkout before you make the payment.
- We may offer free shipping on selected products or during promotional periods, which will be clearly mentioned on the website.
4. Order Tracking
- Once your order is dispatched, you will receive an email or SMS with the tracking details.
- You can track your order using the tracking number provided on the courier partner’s website.
5. Incorrect or Incomplete Address
Please ensure that the shipping address provided is accurate and complete. CLOUDG5 will not be responsible for delays or lost shipments due to incorrect or incomplete address details.
6. International Shipping
Currently, we deliver only within India. For international shipping requests, please contact our support team to check feasibility and additional charges.
7. Delivery Issues
- If you receive a damaged or tampered package, please refuse to accept it and notify our customer service immediately.
- In case of non-delivery or wrong delivery, kindly contact our support team within 7 days of the expected delivery date.
8. Contact Us
For any questions related to your order status, delivery issues, or shipping-related queries, please contact our Customer Support team through the details provided on our website’s contact page.
Last updated: 14-10-2025